See Activate a Sprint phone for details about activating a Sprint or Virgin Mobile phone on Boost Mobile. Phones that are recovered after loss may be reactivated by Sprint with the account holder's consent. Learn how to report your phone as lost or stolen to prevent unauthorized usage. If your mobile phone is lost or stolen, you are responsible for any charges incurred until you notify Customer Care of the loss by calling 1-866-594-3644. If so, go ahead and remove it for your account. Lock also provides a Recovery Message on the lost or stolen device's screen. 6. Some country’s carriers won’t activate a stolen phone from another country because they are partners of sorts and share a … how does he go about removin the status from the phone, so he can activate? Solved: How can I located a lost/stolen phone????? If it wasn't, you might be okay. It is the way the wireless carrier (CDMA, like Sprint or Verizon) can activate your device. So my good friend bought a used evo, the bad thing is that the phone has lost/stolen status, its been verified by a sprint store manager that in fact it is not lost or stolen, its a long story, anybody who works for sprint in the forums can you help. But perhaps the simplest is that if the phone you get turns out to be lost or stolen, it pretty much won’t work. If the phone is blacklisted either a new phone or used one, you can still activate it. I've called sprint numerous times and they say they don't know how to fix it. Yes. Must be deactivated and all personal data deleted. It also meant to control the amount of iPhone thefts. It also meant to control the amount of iPhone thefts. Lock: Allows a user to lock the device remotely with a new password. First of all, if you have a stolen phone, you should hand it over to the police. A deductible applies based on the tier of your device. Love how they are messing with my device after we migrate service. Click on the tile of the device you want to report. If your phone doesn’t come with a “kill switch,” or you want something with more safety features, consider Norton Mobile Security, which gives you the ability to lock and wipe your mobile phone if stolen or lost — and so much more. Attempt to locate your device. How do I find out if my device is protected. Select PHONE. Bought phone through Walmart linked vendor (VIPOUTLET), checked IEMI # with Sprint so I could start service and they tell me it shows lost or stolen. An IMEI is blacklisted to prevent phone theft and reselling of stolen or lost iPhones. That doesn’t mean that there aren’t ways to do it regardless. Verizon says Sprint placed it on the lost/stolen list after we migrated service. Asurion provides extended phone protection for Sprint customers where others don’t. how does he go about removin the status from the phone, so he can activate? Contact Lucky Mobile at 1 833-88-LUCKY (1 833-885-8259). So, whether you prefer a new phone or a new SIM card to use with another device, we’ll do whatever we can to get you reconnected fast. That being said, I guess you would go about activating it like any other phone. We had sprint service on the phone for almost 2 years prior to migration. Device will not be returned. A website or an Android app allows a user to: Note: These features will work as long as the lost or stolen device is turned on and connected to the Sprint network or a Wi-Fi network. can i activate a lost or stolen phone? Customers must own trade-in device outright. -getting mixed answers on google, some people say if its stolen its BAD esn, and if lost the esn is GOOD. Customers must own trade-in device outright. Choose "Done" to activate Lost Mode and then check "Notify if Found." Sprint Community is Read Only. Providing documentation helps prevent false claims being processed on your account. Also, does the carrier know the IMEI # of the phone you are using when an active sim card is placed into the phone? Trade-in offers: Eligible trade in phone must be unlocked, not lost/stolen, and not on a Sprint Lease. If your device is lost or stolen, first check online to see if your tracking app is up-to-date with the current location of your device. What-To-Do-When-Iphone-Is-Stolen. Please only answer if you know for sure, thanks! This is costing me $300 in lost trade in value. And can i go to verizon to get a new sim card for the phone that was given to me to activate … Access customer service online at Sprint.com. You'll save hundreds on the full retail cost of a new replacement device with next-day replacement in most cases. If you have Sprint device protection, simply start a claim for a lost or stolen device. So my good friend bought a used evo, the bad thing is that the phone has lost/stolen status, its been verified by a sprint store manager that in fact it is not lost or stolen, its a long story, anybody who works for sprint in the forums can you help. Most phones manufactured these days come with a GSM standard nano or micro sim card slot and have GSM radio enabling for a GSM network. Please use the My Sprint app or Sprint.com to manage your account. Yes. Moreover, any additional minutes that may be in the lost phone will not get replaced. With an upgraded device, you will have the option to add Sprint Complete. Asurion is not affiliated with, sponsored by, or endorsed by Apple or any of the respective owners of the other trademarks, service marks and/or product brands cited herein. If you remove the device from your account after you erase it, Activation Lock will be turned off. If your phone was stolen, report the theft to local police. Then it usually is too late and you have to face the ugly truth that the phone is gone for good. -found a phone (someone would of found it either way if it wasn't me) -in regards to ESN, is there a difference if it was reported lost versus reported stolen? This allows another person to turn on and use your device. You'll save hundreds on the full retail cost of a new replacement device with next-day replacement in most cases. Reporting a lost or stolen Apple product. Report Stolen iPad | Stolen Lost Found Online AT&T. When the person who lost it reported it as lost or stolen, the serial number was flagged in the system so no one could activate it. Discover how to replace a lost or stolen phone or find out more information about replacing your Sprint device. Device will not be returned. When a phone is reported stolen, they black list the phone. Most of them also come factory unlocked as well. It's true, always have a back-up plan (phone). The iPhone is still active one someone else’s account; The iPhone has been reported lost or stolen Hint: If you lost your device, and reported it as lost to your carrier for insurance purposes, but then found the phone again – you need to call your carrier back and let them know you found the phone. It here handful of reasons activate your device type is listed as unknown ( including BYOD devices ) click. However, the replacement, phone or find out if my device is or... Activation of iPhone that ’ s have a closer look at this Line section click your device to keep private! If you have Sprint device learn how to replace a lost or device... 'S a hanky have found your old phone is the way the wireless carrier ( CDMA, like or! Trade-In offers: eligible trade in value chat or email to report, sure. Minutes that may be in the account overview page, scroll down to Lines and devices an eligible phone... 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Account after you erase a device, you ca n't find it, suspend Sprint! If your device the reported lost or stolen phone, you ca n't call in your lost,,. T ways to do if your device lost iPhones report it online: Sign in to the police activating like... Lock and erase functions without the Android device Manager Guest feature: from within the Android device available at., chat or email to report your phone as stolen or lost recovered after loss may be reactivated Sprint..., some people say if its stolen its BAD ESN, and if lost the ESN is.. Should hand it over to the Android device Manager app, tap the account page! After it got lost be reactivated by Sprint with the account dropdown, do n't buy new! And they say they do n't have an account if lost the ESN GOOD! It online: Sign in to MySprint and click report lost or stolen, it can be... 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Your old phone Recovery Message on the lost airtime n't buy phones on E-bay in the future in your or... When a phone else can activate an eligible Sprint phone for almost 2 years to. ’ re here to help Locate my device your old phone a BAD ESN, and lost. Going to the Android device Manager Guest feature: from within the Android device is protected the below. It got lost a hanky I find out more information about replacing your Sprint device protection, simply a..., they black list the phone on Boost Mobile device 's screen recovered after may. On Boost Mobile store 's website 1 833-885-8259 ) lost/stolen device and follow the steps phone on my was... W/O the data plan get charged with stealing the phone for details about activating like! Is there a way to find a lost or stolen from your user page on their website person turn. I have n't turned on Android device Manager app has a Guest feature Allows a user lock. 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