Managed the registration process for guests while accommodating any special requests. Operated computer to check in/out guests and a cash register for cash, check and credit card transactions. Provided excellent customer service as well as maintained a positive attitude. Observed strict confidentiality within HIPAA guidelines. Assisted the manager and independent contractors by working directly with clients of the salon.General Duties included: Greeting clients. Handled simultaneous projects and meeting deadlines effectively while utilizing strong communication skills. Maintained medical ethics by using HIPAA-Health Insurance Portability and Accountability Act-privacy practices. Managed the receptionist area, greet visitors and managed telephone switchboard. Utilized the Electronic Medical Record (EMR) application for all patient medical information. Maintained efficient and positive communication in order to foster a pleasant environment. Directed customer calls to appropriate departments if need be and updated customer information on a daily basis. Scheduled appointments in a busy front office, also answer heavy overflow of incoming calls, and including word processing. Assisted stylists and performed administrative tasks. Registered new patients, entered insurance information, and coordinated return appointments. Created new memberships and updated account information. Answered and collected phone calls, faxes, written and verbal messages, while communicating with visitors and residents. Provided translation services and established clear communication between medical staff and patients. Accommodated special request whenever possible. * Maintained a clean reception area, including lounge and associated areas. Scheduling patients and Customer service. Used critical thinking skills in order to problem solve issues that attributed to patient care. Handled inventory, the opening and closing of the shop, and bank deposits daily. Provided information about the hotel services, attractions in the community and responded to guests' complaints. Processed member paperwork, including address changes, member cancellations, new members, electronic funds transfers, and payments. Maintained strict adherence to all HIPAA guidelines/regulations. Improved communication skills by answering and transferring phone calls to patients and acted as a point of contact for families. Answered telephones and gave information to patients, sent messages through EMR system. Transferred phone calls, answered questions, managed deliveries and greeted guests and staff with a smile! Filed charts appropriately and helped convert paper charts to electronic medical records. Organized and maintained confidential patient files, transmitted physician correspondence and patient records to external health care providers. Maintained and created various reports and correspondences using Microsoft Word, Excel, and PowerPoint. Cleaned, and maintained breakfast area, lobby, front desk areas. Called insurance companies for benefits/eligibility, claims issues, authorization and follow up outstanding unpaid claims. They're a company's first line of defense. Helped in the process of switching the office over to EMR as they merged with another practice. Handled front desk for dental office, greet patients, answered multiple phone lines, and transfer calls to appropriate staff/physician. Opened lines of communications to appropriate departments, especially the doctors, with any sudden changes in schedule. Answered questions regarding services in-office procedures and patient care. Image by Emilie Dunphy. Generated reminder letters for established and new patients. Trained other staff members to perform work activities, such as using computer applications specific to Robert Half. Organize activities and serve as a mentor for attending youth. Provided initial customer service to all patients and greeting patients as well. Maintained 5Star phone certification training for speaking professionally on the phone and scheduling patients. Ordered office supplies and performed general office equipment maintenance. Managed front desk area, including greeting members and guests Responding to telephone inquiries and directing calls to proper destination. Managed the receptionist area, including greeting patients and responding to telephone and in person requests for information. Managed patients records by keeping all medical history, insurance and personal information updated and verified abiding by HIPAA protocols. Provided customer service, mail handling, telephone support, managed incoming and outgoing calls while recording accurate messages. Maintained quality assurance by ensuring compliance with HIPAA regulations. Front Desk Resume—Sample and 25 Tips (+Objective & Skills) You make the company look good, meeting, greeting, and solving problems with efficiency and a smile. Provide tips related to improving productivity. Apply to jobs in United Arab Emirates and Post your resume now on Vacancies Suggest tactics for communicating with ease over the telephone and in person. Demonstrated enthusiasm and brought forth a positive attitude while working with clients and salon staff. Managed patient files and maintained professional relationship to continue business. Answered incoming telephone calls, making new appointments and taking messages. Prove your welcoming nature with your professional front desk resume. Ensured patient accounts were accurate and up-to-date while maintaining patient confidentiality. CITY COLLEGE, Albany, NYBachelor of Arts in Business Administration, 2011. Receptionists perform a variety administrative and office tasks: Some receptionists also assume secretarial duties, such as typing, filing, and copying correspondence and documents. Exhibited a positive attitude and behavior consistent with the philosophy, values and mission of the YMCA. Greeted all patients and visitors in a friendly and pleasant manner while taking payments and creating a positive rapport with them. Answered incoming phone calls, made outgoing calls to remind patients of appointments. Monitored accounts, processed concession sales and provided facility tours and registered new members. Let's find out what skills a Front Desk Receptionist actually needs in order to be successful in the workplace. entered insurance payments-used Dentrix system. Provided clerical support and receptionist services including; Answering phones, relaying messages, scheduling and confirming of appointments. Operated telephone switchboard; answering, screening, or forwarding calls. Anticipated problems and solutions that reduced customer complaints. Answered phone calls, booked reservations, checked guests in and out of resort, and performed night audits. Greeted clients and performed various administrative duties including maintaining a schedule of appointments with professional staff and taking messages. Provided excellent customer service and updated member's account information using various computer applications. You're sure to be asked some common questions when you sit down for an interview. Greeted patients/ check patients in and out. Created PowerPoint presentations for marketing and communication department. Greeted visitors upon arrival at office, ascertained the nature of their business and referred them to appropriate staff members. Provided assistance for five Doctors, responsible for 5 phone lines, while directing calls to appropriate staff. Provided patient/guest relations, word processing, and some medical reporting functions for a 300 patient convalescent home. Cleaned GI scopes/scheduled appointments/data entry patient Medical Records/answered patient calls/called patients for rescheduling/handled co-payments/photocopied/faxed/greeted patients. Checked in/out guest, confirm reservations, answering phone calls, booked reservations and performed great customer service. Registered new patients and verified current patient information. Provided general administrative and clerical support; prepare correspondence and documents. Assisted office manager, team leaded and counselors with wide range of administrative, technical and clerical support. Assisted with physical therapy, scheduling patients, answering the phones and other various office tasks. Provided excellent customer service maintain at all times a professionalism, product knowledge, night auditor, breakfast attendant. Operated voice mail messaging systems, word processing, Microsoft software. Managed front desk area, including greeting customers, visitors, and vendors. Propagated sales through aberrant communication and enthusiasm that lead to increased membership sales. Trained other employee's to use the POS Terminals, providing guest services, and confirming room reservations. Scheduled banquet meetings, supervised breakfast inventory, housekeeper duties and provided a wide range of guest services. Operated telephone switchboard to answer over fifty calls per day. Performed various clerical duties including answering telephone calls and completing computer work as needed. Being organized allows a front desk worker to juggle these multiple tasks. Composed letters and emails to maintain efficient communication between the department and other departments and professors. Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Greeted members, registered new members, answered phone calls & inquiries, POS, class scheduling, basic cleaning. Reviewed all arrivals, noting any special requests or changes. Ordered supplies, printed appointment and surgery schedules, filled medications, batched out and bank deposits. Answered telephones to direct calls or provide information needed by clients. Communicated with Doctor offices to request medical records and authorizations. Managed incoming phone calls as well as taking messages, and managing office emails. Checked in patients checked out patients verified insurance kept daily deposits medical records scheduling office schedules, Created new medical records and retrieves existing medical records by gathering appropriate record folders and contents. Resolved overbooking situations, customer complaints and answered guest inquiries. Directed all pertinent information to appropriate departments of the resort in an efficient and time sensitive manner. Demonstrated perfection with money, credit card transactions, and paperwork. Managed wide variety of customer service and administrative tasks to resolve customer. Worked with Microsoft Office: MS Word, Excel, Outlook and PowerPoint daily. Greeted customers-Checked customers in to computer system-Answered phone calls-Scheduled appointments-Created and filed charts-Dealt with payments. Demonstrated knowledge of HIPAA and Security by appropriately handling patient information. Assisted in adoptions, foster care, bottle feeding, pet/patient care, fund raising. Quality-focused and committed to approaching administrative tasks with tenacity and attention to detail. Answered 18 line switchboard, greeting clients and attorneys. Answered telephones to direct calls and provide information. Performed bodywork mechanics and relaxation techniques for clients; greeted customers; scheduled appointments; worked at check-in/check-out counter. Scheduled appointments Checked in patients Entered patient information Collected payments Word Processing MedWare Scheduler Scanning and Faxing. Answered high volume phone lines -Verified Insurance benefits and listed all of their benefits under a plan sheet for providers. Monitored room availability using Opera Processed credit card transactions during the checkout process. Maintained a clean reception area while greeting numerous visitors. Desk Receptionist Resume Examples Desk Receptionists work at the front desk area of a company and are responsible for greeting and guiding guests. Registered New Members, Answered phones, Cleaned Gym Equipment, And Answered Any Questions That Members And None Members Had. Provided quality customer service and resolved problems with positive solutions Night auditing and daily reports Security. Answered a mult-line phone skillfully and courteously to direct calls to the correct manager for further assistance. Managed the front desk area, including keeping the reception area neat and in an organized fashion. Managed front desk area in a neat and organized fashion including greeting clients. Provided general administrative and clerical support such as filing, faxing, copying, and mailing. Performed task such as cleaning and maintaining the front desk area as well as spa and message rooms. This course for receptionists and other staff at the front desk will: Give clear guidelines for presenting a professional image. Performed the tasks of handling face-to-face inquiries regarding hotel services and registration in addition to inbound phone, and online requests. Communicated and coordinated guest services and verification of reservations. Answered inquiries regarding hotel services and registration by letter, telephone and in-person. Balanced cash drawer and credit card machine, prepared cash deposit and closed out credit card transactions each day. Maintained cleanliness and check-in/check-out efficiency in Front Office/Lobby. Managed receptionist desk by greeting patients, ensuring correct paperwork is completed and collected patient demographics for statistical analysis. Assisted with patient check-in for approximately 25 specialty physicians. Verified insurance eligibility, scheduling appointments, and checking out patients. Provided clerical support and managed office budgets. Resolved initial customer complaints and escalated advanced issues to the appropriate department. Scanned documentation and entered into the database, reviewed medical records for completeness and filed records in alphabetic and numeric order. Maintained patient files, conveyed messages and test results all with a professional and compassionate attitude. Maintained telecommunication system instructions and standard operating procedures for house telephones and console operations. Answered all incoming/outgoing calls, faxing, photocopying, printing, scanning, and data entry. Provided clerical support for a staff of 20 therapists, with a clientele base of approx. Updated and retrieved patient demographics utilizing PatientClick EMR/EHR system. Assisted senior staff in managing student workers, planning high volume meals, and effectively executing tasks as a team. Ensured the optimum comfort of all guests in reception area and accommodate special requests. Skills like communication, customer service, telephone etiquette, multitasking, and time management are vital for the job. Maintained an impeccably clean reception area at all times. Job Types: Full-time, Temporary Assisted new members in the proper way and form on how to use the machines and workout. Filtered incoming calls to appropriate departments. Utilized internal accounting software to balance expenses, credit card transactions, and cash on a daily basis. Greeted all visitor's in a professional and proficient manner, informing staff members of visitor's/company representatives arrivals. Maintained excellent customer care while checking patients in and scheduling appointments for follow up examinations. Processed patient payments and filed all hard-copy records on a daily basis. Provided customer service and supervision to residents. Answered phones in a busy environment and greeting customers to accept payments for their accounts for the oil/fuel bills. Performed patient registration; handled scheduling patients' appointments, tests, and procedures. Answered phone calls, booked appointments, paper work/filing, and computer work/ worked with micro-soft excel (3 years). Involved registering/booking guests in and out of their rooms, while accommodating any special requests. Demonstrated skills in greeting customers, presenting specials, and reassurance of a good work environment. Their interpersonal skills, telephone etiquette and communication skills are extremely important in greeting clients, responding to inquiries and representing the company. Assisted executive director with correspondence and other administrative tasks. Managed check-ins and outs Managed multiple phone calls and reservations Worked as an interpreter between English and Japanese Guest Service. Performed duties of ordering office supplies, filed documents, made photocopies, sent and received faxes. Assisted other personnel with administrative support while overseeing office supplies, inventory and ordering. Completed extensive customer-guest service training. Addressed questions, concerns or special requests from members or clients. Preformed duties such as recording daily cash flow, preparing bank deposits, or generating financial statements. Handled medical and environmental emergencies with composure and clarity. Provided initial training assessments to new members that included body fat analysis, strength tests and fitness goals. Here's how Customer Service is used in Front Desk Receptionist jobs: Here's how Phone Calls is used in Front Desk Receptionist jobs: Here's how Front Desk Area is used in Front Desk Receptionist jobs: Here's how Check-In is used in Front Desk Receptionist jobs: Here's how Insurance Companies is used in Front Desk Receptionist jobs: Here's how Scheduling Appointments is used in Front Desk Receptionist jobs: Here's how Communication is used in Front Desk Receptionist jobs: Here's how Patient Care is used in Front Desk Receptionist jobs: Here's how Office Supplies is used in Front Desk Receptionist jobs: Here's how Front Office is used in Front Desk Receptionist jobs: Career Details for a Front Desk Receptionist, Best States for a Front Desk Receptionist, Top Salaries for a Front Desk Receptionist. Greeted patients when they arrived. Bridged communication between customers and technicians by operating phones and online systems. Utilized multiple applications to successfully welcome Guests and check-in accordingly. Demonstrated capability of greeting guests with a smile, providing information and Performed front desk and night audit procedure for busy property, handled CLC guests and other major accounts. Comfortably used computer-based customer service system. Performed all administrative/clerical duties including answering busy phones, scheduling appointments, filing, verifying insurance, processing of co-payments. Preformed Night Audit process to balance house account and cashier banks at the end other the day. Scheduled appointments and verified patient eligibility and benefits with insurance companies. Communicated with guests of their experience and asked for recommendations on any possible improvements. Provided policy processing, online and face to face customer service representative support within high volume insurance agency. Assisted other departments with administrative tasks as requested. Conducted outgoing calls and directed incoming calls to appropriate parties and recorded messages. Managed patient accounts, electronic insurance filing and extensive treatment planning. Assisted the doctors and other staff members in helping parents with their children get the medical care they needed. Administered routine patient care and quality monitoring, including instruments and material setup and sterilization. Used Microsoft Word, Excel, and PowerPoint to organize sporting team information for facility tournaments. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Checked insurance eligibility, payment collections on patient accounts. Maintained inventory, company files and provided word processing and ordered supplies online. Trained first as a front desk receptionist, housekeeping/laundry, breakfast bar host, and night audit. Provided front office administrative support and excellent customer service attention to all patients. Monitored room availability using Check-Inn. Requested medical records, verified insurance and maintained charts by overseeing billing information. Along with providing accurate information about the business to customers, receptionist skills include managing tricky calls, dealing with difficult customers or time-poor co-workers, and sending clear, succinct messages to the Maximized revenue and cash flow by promoting hotel services and adhering to credit and inventory control. Handled incoming and outgoing calls regarding student appointments and various administrative tasks. Worked at reception area greeting guests for our nursing home - which was called the Living Center. Operated telephone switchboard to answer, screen and forward calls, took messages, and scheduled appointments. Collected and posted patient payments, maintained accounts receivable and mailed bills to patients. Provided clerical support to VP of Enrollment Services, Associate & Assistant Directors, and 5 Admission Counselors. Ordered supplies, prescription refills and communicated with bookkeeping staff to gather information on current patient accounts. Sfrutta la tua rete professionale e fatti assumere. Trained staff members and co-workers with the following duties: front desk greeting via phone and person. Source: U.S. Bureau of Labor Statistics, 2017. Collected and posted patient payments in a database and provided receipts. Collected patient's co-pays managed daily cash draw and bank deposits* Excellent customer service satisfaction as it relates to registration process. Prepared and organized documents via word processing on personal computer. Received inbound calls and directed patients to the appropriate staff to help resolve concerns. Performed cash and credit card transactions, including cash drawer balancing. Scheduled appointments in person and over the phone. Assisted in keeping patient files organized and current, using both paper and electronic filing systems. Compiled statistical information for special requests. Answered and managed incoming and outgoing calls while recording accurate messages and directing callers to appropriate departments. For example, 11.0% of Front Desk Receptionist resumes contained Customer Service as a skill. Accepted all incoming calls and inquiries to the facility & connected departments throughout using telephone switchboard and public address system. Maintained and managed inventory needs, attended multiple phone lines with high volume contacts, organized salon/employee meetings and events. Maintained and followed all correspondence and incoming mail, scanned documents and bills into EMR. Answered inbound phone calls, recorded messages, faxed medical documents and maintained multiple provider and patient files. Overall, job growth for receptionists in healthcare industries is anticipated to be about 9% from 2016 through 2026, which is about average. Your resume doesn't have to stand on its own. Maintained new referral tracking system that improved patient care, identified and resolved problem of delays in patient treatment. Facilitated hotel room reservations and handled guest services. Created presentations using Microsoft PowerPoint and medical reports using Microsoft Excel spreadsheets. Assisted with patient registration by receiving patient demographics and insurance information. Performed clerical duties that included data entry, word processing, faxing tutoring schedules to parents. Exemplified organization management by scheduling appointments, filing patient charts, and screening emergent and non-emergent calls as required. Functioned as a telephone receptionist and communication manager among other businesses with the Fitness Center. Answered telephones providing information and scheduling appointments as needed. Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Answered phones and learned how to operate the telephone switchboard to forward calls, put on hold, and take messages. Ordered office supplies including classroom necessities, managed, maintained and established employee schedules, meetings and field trips. Answered all calls which came through the Inter-Tel telephone switchboard. Accommodated special requests when necessary. Filled in as receptionist answering the phone and greeting guests. Clean Rooms. You should embody your company’s ideals, both in your behavior and in your appearance. Collected and accurately processed payments and prepared bank deposits. Handled all phone calls in a prompt and professional manner, and routed all calls to the physicians. Attended to all patient inquiries and/or concerns and for the collections on all patient accounts. Observed HIPAA Privacy and Security Regulations with patient information. Created new patient accounts and entered patient demographics and insurance information in Revolution. Consulted between patients and doctors to provide the best patient care and to guarantee customer satisfaction. Answered all incoming phone calls, transferred calls to appropriate departments, and took messages when appropriate. Verified insurance and communicated with insurance companies on claims and authorizations. Promoted, sold, and processed membership enrollment and assured careful assimilation of new members into specific programs. Practiced communication and negotiating skills by giving tours to potential members and negotiating rates. Provided administrative support to staff members across a fast-paced dental practice. Contacted insurance companies for verification of coverage for services and procedures. When writing a front desk receptionist resume, you should normally include any past experience you have with related job duties. Provided assistance with all aspects of client lodging including special requests. Performed various administrative duties: Greeting guests, answering phones, sorting documents for filing. Applied insurance EOB's to appropriate patients accounts, posted patient payments and answered questions regarding their account. Phoned insurances to verify patient eligibility, answering of incoming calls, scheduling appointments. Performed general office duties such as word processing, copying, and faxing. Communicated effectively and efficiently to staff, faculty, and new patients during registration. Entered medical records into the departmental computer system for accurate filing. Assisted visitors with excellent guest service and professionalism by properly handling the needs of callers and guests including security calls. This means they don't have much in the way of personal privacy. Assisted with customer complaints and resolving complaints to customer satisfaction. Managed incoming and outgoing calls for busy office on a switchboard of 100+ employees. Answered Telephone/Directed Phone Calls/Scheduled Appointments/Checked Patients In and Out/Collected Co-Payments/Medical Records/Ordered Office Supplies/Filed/Copied/Faxed. Followed specific practice procedures when scheduling new patients. Backed up front office by assisting with scheduling appointment for patients, making reminder calls, and providing other administrative services. Managed incoming and outgoing calls from doctors and hospitals for patient results. Performed bookkeeping activities such as, balancing accounts, individual billing and summaries during the night audit shift. Managed successful analysis for procuring office supplies. Collaborated with administrators and department managers to convert health records and electronic medical records to new system. Managed incoming calls from public, assist and direct to appropriate departments also respond to inquiries and directions. Served and provided administrative and clerical support; received telephone calls and visitors. We ranked the top skills based on the percentage of Front Desk Receptionist resumes they appeared on. By definition, a receptionist is the first person to be seen by a visitor to any business. Verified bank deposits daily and resolved any discrepancies. Supported multi-staff spa facility which included greeting guests, answering phones, scheduling and confirming appointments. Scanned daily clinical documents, charge tickets and daily collections/deposits. Provided daily supports as the company's only bilingual French/English customer service representative. 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